State Farm® Insurance Agent John Kasak

"Been a customer here for a long time. Recently we called near 845am to ask a question after a car wreck. We followed the advice only to find out it was a waste of our time. When we go to the office to explain the situation, we were told "oh maybe we (State Farm) forgot to switch our phones on, so you probably spoke to the automated line and got a random agent" and there were a lot of "unfortunately" sentences..... So what the random agent told us to do was incorrect and there's no way to fix the situation, cause "unfortunately"... This has placed us in a stressful and financial dilemma. This is not the first time I've had concerns with this particular office. The agent that we spoke with could tell we were upset/not impressed with the lack of support. So I have no issues describing my negative encounters. If I felt that speaking with Kasak would help I would probably reach out, but I don't see anything he could do, because it wasn't his local employee that told us the wrong info on the phone. I'm overall happy with State Farm as a whole, just not this office. Update: Kasak is working his best to communicate and move information, which is a blessing."

"Madison was wonderful helping me add a second vehicle to my policy and with the best price. She answered all my questions and was quick to help the dealership get the info they needed. I was grateful for her help."

"I had to add a vehicle to a policy ...Madison was extremely helpful and very knowledgeable. The staff here is great, from the reception area to the underwriters and agents. Excellent!"

"Sarah was INCREDIBLE. She helped me find a cheaper rate and explained everything perfectly. Wonderful customer service and I’d recommend her to anyone! She’s already helped my family save so much! Definitely request her if you’re going to State Farm!"

"Been with John Kasak State Farm for 38 years the staff is efficient and courteous. Thank you taking care of our insurance needs."

"To preface, I have known John Kasak before he became my agent nearly 18yrs ago. John really is the Best of the Best, John cares about his customers, and to me that sets him apart from other agents..so look no further ~ John’s your guy. Now let’s talk about my most recent interaction with John’s office with Madison Ruwe… Madison was super patient with me, having to go back and forth with me, ensuring I understood everything, offering advice, and best of all making sure I was properly “covered” ..literally!! Madison, thank you so much for all of your assistance, you definitely are an invaluable asset to the John’s State Farm team!"

"I had been with my auto insurance for many years and it seemed like I was paying way too much, so I put out to get quotes from other companies. Madison from State Farm was the first to call me. Because she was the first, after going over the policy and quote, we agreed to speak again later in the week. I didn't wait, I called her back. Madison is an asset to her company. She's very pleasant and good with people as well as being knowledgeable. She made me feel comfortable and confident in my decision to go to State Farm. She is also a live human being! How wonderful to speak to a human without going through all of the robot-directions to get to her! State Farm was not the lowest estimate I received, but it was the only one who contacted me with a real and delightful human being. Madison was excellent in doing her job, answering my questions when I had them. She guided me to my policy, she didn't push. She made a very good impression on me."

"Maria helped my ex husband get a great auto insurance rate & he suggested her to me. I couldn't have more happy with Maria's professionalism & how helpful she was. She saved me over $100 a month & I got better coverage than with my previous carrier."

"Emily was amazing! I got full coverage for less than half the price I was paying for liability! 5 Stars 🌟"

"Emily Wilson helped me so much with her patience and professionalism in saving me money on my car insurance. I am so grateful for her knowledge and skills. Thank you. God bless!"

"I called to get a quote on a house for ins and they don't ins houses unless they're 2020 or newer. Crazy cause it's only about to be 2025. Thanks anyways."

"Sara Pollock was awesome and went above and beyond for me regarding her interface with my bank and proving to them that I maintained my policies on my vehicles. Thanks Sara!"

"Mrs. Gwen Rainwater is the best, she was diligent and relentless in her efforts to get my home insured. I highly recommend Mrs. Rainwater for all your insurance needs."

"I would like to say that I am so happy with the service provided by Gwen Rainwater with State Farm insurance in the Lake City Florida office. Great customer service, answered every question that I had and they saved me money. Thank you State Farm, Gwen and the John Kasak Office. If you are in need of Home Owner's insurance and Car insurance, I would definitely recommend them."

"I've been with John Kasak's office for years now and it's been a very positive experience. Quick responses when I had questions, easy process when I renewed my car insurance. Most recently Gwen was a huge help my first time getting renter's insurance, it was a very easy and quick process. I have no plans on changing agents!"

"These folks only cater to the perfect of our society. “State Farm will not write a home that was built before 2003 unless you have permits and certificates of completion to show that the HVAC, Electric, and Plumbing have all been brought up to that Florida Building Code. In addition to that, State Farm has updated it guidelines to state that even if that is the case, they will not write a home unless it has a metal or tile roof that was put on since 2021.” So, if you aren’t in a brand new home or perfectly renovated home, they don’t want your business is my take."

"The agent is the key. Maria Beltran at State Farm is outstanding! I have been in business for 40 years and have extensive training in many facets of business and human development. Maria stands out and goes the extra mile to "Get it Done". She has handled the insurance on our 7 rental properties on an ongoing basis. You can count on her. In todays business world this is certainly not the norm. One of my favorite sayings" You can't send a duck to Eagle school" holds true with her. She is definitely an Eagle. Gene Elson Reel Life, llc"

"I worked with Jordan and she was excellent. Organized, responsive and clearly communicated through the entire process."

"Christina Strong review my account with me as well as helped me transfer a policy from another insurance agency in order to bundle it into my existing policy with State farm. She was professional, knowledgeable, pleasant and efficient."

"I choose state farm because of the staff at John Kasak office. Stephanie is an employee at this office that can fix anything if you have an issue. True professionals and people that care about your issue if you need help. Thank you Stephanie and staff for being kind and very helpful in times of need. John give your staff a raise as they represent you well. God bless"

"We were worried about getting supplemental health insurance for my husband while he is a nursing student at Florida Gateway College. We reached out to John Kasak State Farm Insurance here in Lake City and the process couldn't have been easier. Mrs. Joyner was our agent and she was so helpful and had the best customer service we encountered in our search for policies. We were even more impressed with the price of the coverage. Look no further than this office if you have any needs for supplemental health care coverage. Thank you Mrs. Joyner!! You are truly an asset to the team!"

"Christina was very helpful in updating my State Farm policy."

"Review Update: I previously reported about the great service at this agency but I found that the great service was only until they got your business. Afterwards…. They were like most others… Not concerned about their customers. They would not answer calls and not respond to emails unless you sent a message saying how horrible their service was. ——————————————————————- I’ve done business with a lot of agencies in the past and this is by far one of the best agencies. Gwen & Stephanie both provided my family and I with First Class Service. I will gladly refer my friends and family to this agency as I know I can trust that they will be treated with professionalism and care. I'm glad to be a part of the John Kasak agency... but it's most definitely because of those two ladies!"

"It is exhausting dealing with automated AI. What a breathe of fresh air it was to talk with an employee with a great and positive attitude. She's a keeper!!! Thank you Christina!!"

"Although I’ve been a customer with this office for several years. Navigating vehicle management on my account became a baffling experience, when I decided to add another vehicle leaving me at a loss. Thankfully, Kira Hawkins stepped in and provided exceptional assistance. With her expertise, she swiftly resolved my account issues and ensured smooth operations moving forward. Kira's dedication to delivering top-notch service and support was evident throughout the process. Her professionalism and commitment to resolving my concerns promptly left a lasting impression. Without a doubt, Kira Hawkins is an invaluable asset to her team, and her stellar support made all the difference when I needed it the most."