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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Christian Heston

April 18, 2026

5  out of  5
rating by Christian Heston
"Chris got me in, and I'm paying less than half of my previous bill, for better coverage. Couldn't be happier."
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Tim Whiddon

April 16, 2026

5  out of  5
rating by Tim Whiddon
"I was wanting to shop around for a better policy than the one I had with Geico, and State Farm delivered. I spoke with Chris and he was extremely helpful and made sure that I understood every facet of my new policy. Highly recommend!"
We responded:
"Thank you, Tim! Your review means a lot to us, and we appreciate your taking the time to leave us the feedback. We're glad we could help and we're here whenever you need us! John Kasak "
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Scott Covington

April 7, 2026

5  out of  5
rating by Scott Covington
"Office is very responsive, Sarah has been great helping me over the past few years. I highly recommend the insurance agency!"
We responded:
"Thank you for the 5-star review, Scott! We’re thrilled to hear you had such a great experience with Sarah at our office here in Lake City. We look forward to providing you with remarkable service for years to come! ~John "
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Stuart Fox

March 21, 2026

5  out of  5
rating by Stuart Fox
"Great customer service. Madison went out of her way to help set up my auto insurance policy."
We responded:
"We appreciate you taking the time to share your experience! Madison takes pride in going above and beyond to ensure the process is handled with care and efficiency, and your feedback reflects that commitment. It’s our goal to deliver a high standard of service while making the process as seamless as possible. Thank you for placing your trust in us—we look forward to continuing to serve you!"
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Lori Miller

February 20, 2026

5  out of  5
rating by Lori Miller
"Maria was very knowledgeable, helpful, professional and most of all friendly. She patiently helped me find the policies to fit my needs. I appreciate good customer service. Thank you, Maria!"
We responded:
"Thank you for taking the time to share your experience! We’re pleased to hear that Maria provided knowledgeable, professional, and friendly service while guiding you through your options. Delivering attentive support and clear communication is a top priority for our team, and it’s great to know Maria made a positive impact. We truly appreciate your feedback and your trust in our office!"
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Dee Mankowski

February 18, 2026

5  out of  5
rating by Dee Mankowski
"Purchased a newer vehicle and been wanting new insurance since other was going up monthly and really hard to reach a real person on phone. Always leave a message."
We responded:
"Thank you for sharing your experience, and congratulations on your newer vehicle! We understand how frustrating it can be when rates continue to rise and it’s difficult to connect with someone directly. Providing accessible, responsive service is a priority for our team, and we’re glad you made the switch. If there’s ever anything you need, we’re here and ready to help!"
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jerry torres

February 16, 2026

5  out of  5
rating by jerry torres
"My agent was very helpful/ knowledgeable of policy information that I needed for my Automobiles."
We responded:
"Thank you for your kind feedback! We’re glad to hear your agent was helpful and knowledgeable in providing the information you needed for your auto coverage. Delivering clear guidance and dependable service is always our goal. We appreciate your trust in our office!"
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Joanne Basilisco

January 20, 2026

5  out of  5
rating by Joanne Basilisco
"I've been with State Farm for over 30 years. I won't go anywhere else. Madison was extremely helpful and made sure I had everything I needed done. I thoroughly enjoyed adding a new policy with her."
We responded:
"Thank you for your incredible loyalty over the past 30 years—we truly appreciate your continued trust in our office! It’s wonderful to hear that Madison provided such a helpful and thorough experience while assisting with your new policy. We’re grateful for the opportunity to continue serving you and look forward to being here whenever you need us!"
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Mario A

December 23, 2025

5  out of  5
rating by Mario A
"Madison is awesome. I would highly recommend this agency 👌 👏 🙌 👍 😍"
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Hunter Smith

December 15, 2025

5  out of  5
rating by Hunter Smith
"Friendly staff quick quotes!"
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Maryann LaRandeau

December 10, 2025

5  out of  5
rating by Maryann LaRandeau
"We typically rate shop for cheaper insurance every couple of years, that’s how we ended up with State Farm 3 years ago. We haven’t rate shopped since because of the absolutely superb customer service we receive from Gwen. She is always there when we need her and so fast and knowledgeable."
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Margaret Butwin

December 4, 2025

5  out of  5
rating by Margaret Butwin
"I am a PA resident who was seeking info regarding car insurance in FL. As a State Farm policy holder, I wanted to keep dealing with State Farm. I was beyond fortunate to find Madison Ruwe at the Kasak Insurance Agency. Madison walked me through everything I needed to know and put my mind completely at ease with her knowledge and understanding of my questions and concerns. I’ve been a satisfied State Farm customer for years and the service that Madison provided is why I will always be a State Farm customer! For any Floridians seeking insurance, please do yourself a favor and look no further than the John Kasak agency and Madison Ruwe. You will be happy you did!"
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Bill Hunter

October 1, 2025

5  out of  5
rating by Bill Hunter
"I was referred to your representative, Gwen by a very good friend of mine who has always spoken highly of her. He was spot on because it was my great pleasure to speak with her. As we discussed my family’s need for home owner’s insurance, I found Gwen to be personable, friendly, knowledgeable, and professional. We discussed auto insurance as well and when she was finished and provided me with a quote, I was absolutely shocked at the price she quoted for our home owner’s policy which was 58% lower than our home owner’s insurance quote from our then current company!?! The auto insurance she quoted was the same price which was competitive, but when combined with our home owner’s, we’re saving $2900 this year! (not a typo!🥳). I highly recommend Gwen Rainwater and will be referring my friends, family and clients to her in the future."
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Wanda Mattox

September 30, 2025

5  out of  5
rating by Wanda Mattox
"Jessica is always kind and professional and always make us feeling like a family. She is the best."
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Christina Ruwe

September 27, 2025

5  out of  5
rating by Christina Ruwe
"Naomi and Madison were very helpful"
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Michelle Strawbridge

September 22, 2025

5  out of  5
rating by Michelle Strawbridge
"Denise and the staff at State Farm are 5 star all the way!!!"
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B. Herndon

August 29, 2025

5  out of  5
rating by B. Herndon
"Emily was awesome with helping me switch policies and made the experience seemless and very quick as I only had about 10 mins to get everything done! Highly recommend."
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Chantal Kovacevic

August 22, 2025

5  out of  5
rating by Chantal Kovacevic
"Denise was very efficient with helping me put a new car on my policy!"
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Mary Woods

August 22, 2025

5  out of  5
rating by Mary Woods
"Very helpful and explained things very well. Denise was very helpful always such a sweet young lady. She is very professional and goes over and beyond always. If I had an open establishment I definitely would hire her! Thanks Denise again for your help! Have a Bless day😋"
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Annette Green

August 13, 2025

5  out of  5
rating by Annette Green
"I have loved having this office represent me. Every person i had contact with treated me with not just respect but sweetness. Any questions/concerns were immediately researched/addressed. Having worked 10 years in the insurance industry myself, I am somewhat cynical about the workings therein. But this office put me completely at ease, and I always trusted their advice. I leave them only because I have moved to another state, and I will miss them, but am confident that I could still call at any time in the future with a question and receive the same thoughtful assistance I got as a customer."
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Alvin

August 7, 2025

5  out of  5
rating by Alvin
"Jordan was great to work with, very knowledgeable and friendly."
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awilhelm88

August 4, 2025

5  out of  5
rating by awilhelm88
"I've had the pleasure of working with Sarah Pollock on several new policies. Sarah is the quintessential professional and attended to my needs in a very timely manner. I couldn't be more pleased with Sarah and the entire team at John Kasak State Farm."
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Diana Hixon

July 17, 2025

5  out of  5
rating by Diana Hixon
"Miss Gwen is very professional!! I love this insurance agency!!"
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Julie Dicks

July 16, 2025

5  out of  5
rating by Julie Dicks
"I have always been pleased with John Kasak's office and the support we receive from all the agents we've worked with. We have our home and cars insured with them. Recently, Gwen Rainwater went above and beyond the call of duty to make sure our homeowner's policy wasn't canceled when our bill had gotten misdirected in the mail. She worked with the company pleading our case to keep our policy and giving us the time to pay. She made sure I was in the loop, calling, texting, and emailing, so I knew what was going on. She then followed up to make sure I knew that we were able to keep our policy and all was well. She was a very helpful advocate for us, and I am so appreciate of her help!"
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Nancy Gomez

July 15, 2025

5  out of  5
rating by Nancy Gomez
"STATE FARM- GWEN AND JOHN KASAK HAVE ALWAYS ASSISTED ME WITH ALL MY NEEDS AND GOT ALL MY QUESTIONS ANSWERED I HIGHLY RECOMMENDED STATE FARM, JOHN KASAK"