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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Don Crawford

August 19, 2024

5  out of  5
rating by Don Crawford
"Mrs. Gwen Rainwater is the best, she was diligent and relentless in her efforts to get my home insured. I highly recommend Mrs. Rainwater for all your insurance needs."
We responded:
"Don, Thank you for your five star review, Gwen is a great team member with my office and we appreciate her hard work. I am happy to hear that she provided you such great service and thank you for being a customer. John "
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Ebony Harvey

July 26, 2024

5  out of  5
rating by Ebony Harvey
"I would like to say that I am so happy with the service provided by Gwen Rainwater with State Farm insurance in the Lake City Florida office. Great customer service, answered every question that I had and they saved me money. Thank you State Farm, Gwen and the John Kasak Office. If you are in need of Home Owner's insurance and Car insurance, I would definitely recommend them."
We responded:
"Thank you so much for your fantastic review! I am thrilled to hear that Gwen provided you with exceptional service and was able to answer all your questions. Our team in Lake City, is dedicated to delivering top-notch customer service, and I’m glad to know we met your expectations. Your recommendation means a lot to us. If you need any further assistance, please don’t hesitate to reach out. Thank you again for choosing State Farm and our office for your insurance needs! – John Kasak"
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Caroline

July 26, 2024

5  out of  5
rating by Caroline
"I've been with John Kasak's office for years now and it's been a very positive experience. Quick responses when I had questions, easy process when I renewed my car insurance. Most recently Gwen was a huge help my first time getting renter's insurance, it was a very easy and quick process. I have no plans on changing agents!"
We responded:
"Caroline, Gwen is a very valuable member of my team and I am happy she was able help make the process of getting Renters Insurance go so smoothly. I appreciate you letting me know and taking time to provide a review. We value your business and if I can ever help with any questions you have, please feel free to reach out to me. John Kasak "
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cbryz

July 25, 2024

1  out of  5
rating by cbryz
"These folks only cater to the perfect of our society. “State Farm will not write a home that was built before 2003 unless you have permits and certificates of completion to show that the HVAC, Electric, and Plumbing have all been brought up to that Florida Building Code. In addition to that, State Farm has updated it guidelines to state that even if that is the case, they will not write a home unless it has a metal or tile roof that was put on since 2021.” So, if you aren’t in a brand new home or perfectly renovated home, they don’t want your business is my take."
We responded:
"Cbryz, Thank you for the review and I am sorry we could not help you with your home insurance. I do have to follow our companies current underwriting guidelines which currently limit what we can write. If you are willing to share who you are I would be happy to discuss this further with you. John Kasak"
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Gene Elson

July 24, 2024

5  out of  5
rating by Gene Elson
"The agent is the key. Maria Beltran at State Farm is outstanding! I have been in business for 40 years and have extensive training in many facets of business and human development. Maria stands out and goes the extra mile to "Get it Done". She has handled the insurance on our 7 rental properties on an ongoing basis. You can count on her. In todays business world this is certainly not the norm. One of my favorite sayings" You can't send a duck to Eagle school" holds true with her. She is definitely an Eagle. Gene Elson Reel Life, llc"
We responded:
"Thank you for the wonderful feedback, Gene! We're thrilled to hear that Maria has consistently gone above and beyond to provide you with outstanding service. Your support and confidence in our office means the world to us! Please let us know if there's anything else we can do for you. -John"
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Tom Hirokawa

July 23, 2024

5  out of  5
rating by Tom Hirokawa
"I worked with Jordan and she was excellent. Organized, responsive and clearly communicated through the entire process."
We responded:
"Thank you for the wonderful feedback, Tom! We're thrilled to hear that Jordan provided you with organized and responsive service and clearly communicated throughout the entire process. Your confidence in your coverage is our top priority. We appreciate your support! -John"
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jude nwoga

July 19, 2024

5  out of  5
rating by jude nwoga
"Christina Strong review my account with me as well as helped me transfer a policy from another insurance agency in order to bundle it into my existing policy with State farm. She was professional, knowledgeable, pleasant and efficient."
We responded:
"Thank you, Jude, for the kind words about Christina! We're delighted to hear she provided you with knowledgeable, pleasant, and efficient service while reviewing your account and helping transfer your coverage. We appreciate your confidence in our team and look forward to continuing to serve you! -John"
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King of the Forest

July 12, 2024

5  out of  5
rating by King of the Forest
"I choose state farm because of the staff at John Kasak office. Stephanie is an employee at this office that can fix anything if you have an issue. True professionals and people that care about your issue if you need help. Thank you Stephanie and staff for being kind and very helpful in times of need. John give your staff a raise as they represent you well. God bless"
We responded:
"Wow! Thank you for this wonderful review. We are so thrilled to hear that Stephanie was able to provide you with excellent customer service and help with your insurance needs. We truly appreciate your support and trust in our team. We value our relationships with you and our customers! If you need anything else, feel free to contact our office. – John"
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Valerie Jacobson

July 10, 2024

5  out of  5
rating by Valerie Jacobson
"We were worried about getting supplemental health insurance for my husband while he is a nursing student at Florida Gateway College. We reached out to John Kasak State Farm Insurance here in Lake City and the process couldn't have been easier. Mrs. Joyner was our agent and she was so helpful and had the best customer service we encountered in our search for policies. We were even more impressed with the price of the coverage. Look no further than this office if you have any needs for supplemental health care coverage. Thank you Mrs. Joyner!! You are truly an asset to the team!"
We responded:
"Thank you, Valerie, for your kind words and 5-star review! We're thrilled to hear that Jordan provided exceptional service and made sure the process was straightforward for you and your husband. We're proud to have her on our team and delighted that she could help you choose the right coverage for you. If you have any further needs, the John Kasak State Farm Agent team is here to assist! -John"
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richard somma

July 3, 2024

5  out of  5
rating by richard somma
"Christina was very helpful in updating my State Farm policy."
We responded:
"Richard, Christina is a great asset to our office and truly cares about our customers. I am happy to hear she took care of your needs and thank you for taking time to leave us a five-star review. John "
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Norma Davis

July 2, 2024

2  out of  5
rating by Norma Davis
"Review Update: I previously reported about the great service at this agency but I found that the great service was only until they got your business. Afterwards…. They were like most others… Not concerned about their customers. They would not answer calls and not respond to emails unless you sent a message saying how horrible their service was. ——————————————————————- I’ve done business with a lot of agencies in the past and this is by far one of the best agencies. Gwen & Stephanie both provided my family and I with First Class Service. I will gladly refer my friends and family to this agency as I know I can trust that they will be treated with professionalism and care. I'm glad to be a part of the John Kasak agency... but it's most definitely because of those two ladies!"
We responded:
"Norma, I sincerely apologize for the experience you had recently, our office team values all of our customers and always aim to provide excellent service. I will reach out to you to address your concerns. I appreciate the feedback and hope to regain your trust in our agency. John Kasak "
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Renee x

June 27, 2024

5  out of  5
rating by Renee x
"It is exhausting dealing with automated AI. What a breathe of fresh air it was to talk with an employee with a great and positive attitude. She's a keeper!!! Thank you Christina!!"
We responded:
"Thank you, Renee! We're glad Christina provided a positive and refreshing experience for you. We appreciate your kind words and are pleased to know that her positive attitude made a difference. Please don't hesitate to reach out if there's anything else we can help you with. -John"
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Nitaakayy

June 12, 2024

5  out of  5
rating by Nitaakayy
"Although I’ve been a customer with this office for several years. Navigating vehicle management on my account became a baffling experience, when I decided to add another vehicle leaving me at a loss. Thankfully, Kira Hawkins stepped in and provided exceptional assistance. With her expertise, she swiftly resolved my account issues and ensured smooth operations moving forward. Kira's dedication to delivering top-notch service and support was evident throughout the process. Her professionalism and commitment to resolving my concerns promptly left a lasting impression. Without a doubt, Kira Hawkins is an invaluable asset to her team, and her stellar support made all the difference when I needed it the most."
We responded:
"Thank you so much for your kind words, Nitaakayy! We're thrilled to hear that Kira could assist you so effectively. Her dedication and expertise are crucial to our team. We'll be sure to pass along your compliments to her. Your continued confidence in our team means the world to us! -John "
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J_Castle19

May 23, 2024

3  out of  5
rating by J_Castle19
"When I changed over to John Kasak's office of State Farm. I had a pleasant experience, besides the fact that it is ridiculous to pay for any insurance, especially auto insurance. The problem I had with this office was during Hurricane Ian. Apparently, they had an issue internally during this time that caused me to miss a payment. I still don't understand how this happened. However, I had to pay double payments because of their snafu. Which, they still never explained to me properly? The next time this issue arises, I will try another office or company entirely."
We responded:
"Thank you for taking time to leave a review and I am sorry about the billing change that took place. When there is a hurricane, the Governor has the authority to suspend billing for all insurance companies in an area effected by the storm. Because our area was included in the declared disaster area, State Farm had to suspend billing to our customers. The State does this, to allow people to focus on clean-up and repairs to their property and not have their insurance cancelled. I agree it is aggravating, as the billing stops with no notice and once the State allows us to bill again, we have to collect the premium still due. State Farm spreads the back payment out over three months verse taking it all at once in most cases. The customer still has the option to pay the premium even when the State suspend billing if they choose. They also can pay the full amount due instead of over three months it that works better for them. If I were the State, I would still allow billing after the Hurricane but just suspend cancellations so those effected by the storm, that were unable or prevented from making their payment, would not lose their insurance. It would create a lot less headaches for all involved. Again, I am sorry this happened to you and I hope this provides a better explanation as to why the State does this and why we have to stop billing. If you have any additional questions, please feel free to reach out to me 386-752-7521. Thank you, John Kasak "
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Tim Sexton

April 24, 2024

5  out of  5
rating by Tim Sexton
"Awesome customer service, fast friendly and professional. Always helpful and ready to assist. Over 20 years of great customer experience John Kasak office is the best in the business."
We responded:
"Tim, thank you for such an incredible review and for your loyalty over the past 20 years! We're thrilled to hear you've consistently experienced awesome customer service from our team. At John Kasak State Farm Agency, we pride ourselves on our fast, friendly, experienced service, and it’s heartening to know that our efforts are making a difference. We truly appreciate your kind words and look forward to continuing to provide you with top-notch service! -John"
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Betty Thiersmann

April 16, 2024

5  out of  5
rating by Betty Thiersmann
"Always responsive and helpful. Jordan especially knows the ins and outs of insurance and State Farm. Not the first State Farm Agency I checked out, but the one I ended up choosing, and definitely no regrets after nearly 3 years with them."
We responded:
"Betty, we appreciate your kind review and are so glad to hear about your positive experiences with us over the past three years. It’s great to know Jordan has been able to help you so much. Thank you for choosing the John Kasak State Farm Agency team! Please don't hesitate to let us know if there's anything else we can help you with. -John "
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Caleb croft

April 15, 2024

5  out of  5
rating by Caleb croft
"Christina has been absolutely amazing helps me understand and answers all my questions thoroughly, and helps out anyway she can. Best insurance agent I've ever had or delt with."
We responded:
"Caleb, it’s wonderful to hear that Christina has been so helpful and informative. At John Kasak State Farm Agency, we pride ourselves on making insurance understandable and personalized, and it sounds like Christina has done just that! Thank you for your kind words and for trusting us with your insurance needs! -John"
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Leigh McCray

April 4, 2024

5  out of  5
rating by Leigh McCray
"We’ve always been happy with our service from the ladies in the office. We have multiple vehicles covered at all times and have had three totaled vehicles over the years (none were our fault) and they have always fought for us to get proper compensation. Christina was extremely helpful and knowledgeable when I called the other day to add a new policy. I had my new policy card emailed less than 5 mins after hanging up the phone. And their rates are very competitive with other companies."
We responded:
"Thank you so much for sharing your positive experience! We're delighted that Christina could assist you efficiently and effectively when adding your new policy. Providing prompt and knowledgeable service is what we strive for, and we're glad to hear it reflected in your experience. Thank you for choosing us to protect your vehicles and for your continued trust in our team. If you ever need assistance or have any questions, please don't hesitate to reach out. We're here to help!"
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Kristofferson Farmer

March 20, 2024

5  out of  5
rating by Kristofferson Farmer
"Gwen has very helpful & nice to me and always makes sure I’m satisfied"
We responded:
"Thank you for the five stars! We're delighted to hear that Gwen has been so helpful and always makes sure you're content. Gwen's dedication is a testament to our commitment to our customers. We're here for you whenever you need us, and we look forward to continuing to meet your needs. Your feedback is greatly appreciated, and we thank you for being such an essential part of our community! -John"
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Diane Thomas

February 12, 2024

5  out of  5
rating by Diane Thomas
"Worked with Jordan & she was so pleasant, professional, & explained everything thoroughly. What a great experience we had moving all our policies to State Farm!"
We responded:
"Thank you for taking the time to share this fantastic feedback, Diane! We're thrilled to hear about your positive experience with the team, especially with Jordan. We're delighted that Jordan provided you with an experienced, friendly service experience and explained your plans thoroughly. If there's anything else we can do for you or you have further questions, please don't hesitate to reach out. We appreciate your confidence in the John Kasak State Farm Agent team and look forward to continuing to provide excellent service for all your insurance needs! -John"
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Amanda Vickers

January 17, 2024

5  out of  5
rating by Amanda Vickers
"John and his staff are always courteous and extremely helpful. Awesome customer service and experience every time I speak to or email Gwen Rainwater. Would highly recommend!"
We responded:
"Amanda, your review and recommendation have truly made our day! It's fantastic to hear that Gwen and the rest of the John Kasak State Farm team were able to provide you with such a positive experience. We're sincerely grateful for your kind words and always aim to deliver the best possible service to amazing customers like yourself. We're excited to continue serving you in the future and can't thank you enough for choosing us! -John"
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Sam Ryan

January 9, 2024

5  out of  5
rating by Sam Ryan
"Great experience! Gwen Rainwater is incredibly professional and friendly. I would highly recommend to everyone. Thank you Gwen and Kasak Team!"
We responded:
"Thank you so much for your positive feedback, Sam! We're thrilled to hear that you had a great experience with us and that you found Gwen to be experienced and friendly. We'll certainly pass on your kind words to her and the rest of the John Kasak team. We're here to support you and greatly appreciate your recommendation! Please don't hesitate to reach out if you need anything in the future. Thanks again!"
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Linda Miller

December 15, 2023

5  out of  5
rating by Linda Miller
"Jordan Joyner helped me obtain car, home, and umbrella policies in an very expedient, patient, and professional manner. She suggested ways that I could bundle and save additional money. She was a pleasure to work with and is a real asset to John Kasak’s agency."
We responded:
"Thank you so much for your five-star review, Linda! We're delighted to hear that Jordan was able to help you choose plans to suit your needs. We pride ourselves on our dedication and patience, and it's great to see that Jordan embodied these values during your interactions. We appreciate your kind words and decision to choose John Kasak State Farm. Thank you for recommending us! -John "
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Southern Concrete

December 14, 2023

5  out of  5
rating by Southern Concrete
"Gwen Rainwater has been super helpful and very patient throughout the insurance process. She has a great attitude and is a pleasure to work with. I'll call her for all our insurance needs from now on."
We responded:
" Thank you for the fantastic review! We're thrilled to hear about your positive experience with Gwen. Providing helpful and patient service is what we strive for at John Kasak State Farm, and we're delighted that Gwen's great attitude made your insurance process a pleasure. We're here whenever you need us, and your support means a lot to us! -John "
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suncoast trains (suncoasttrains)

December 11, 2023

1  out of  5
rating by suncoast trains (suncoasttrains)
"State farm is there to raise your rates!!$$ raise your rates,, state farm is there to raise your rates!!"
We responded:
"Your feedback is important to us, and I'm sorry to hear about your frustration. We aim to provide fair and transparent pricing to all our customers. Price adjustments may happen due to various factors, and we'd like to understand your concerns better. Please reach out directly so we can discuss your situation and see how we can assist you further. -John"